always helping educators make the right choice
In unprecedented, uncertain times it is inevitable that we are required to have challenging conversations with multiple stakeholders. Managing these conversations requires specialised knowledge and skill development.
Understanding, empathy and professional skill development are necessary qualities that help to keep you in control of difficult conversations before, during and after them; so that you can achieve the desired outcomes.
In this session, participants develop an understanding of how to conduct difficult conversations including:
*How you prepare for this kind of discussion
*How to find the right words in the moment
*The critical soft skills that allow you to manage the exchange as smoothly as possible
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